Returns & Exchanges – Bealls
In-Store Returns & Exchanges:
- Returns with receipt within 60 days will be refunded to the original method of payment.
- Returns without a receipt require a photo ID (state issued driver's license or ID, passport, military ID). Refund will be issued as an in-store merchandise credit for the current selling price of the item.
- Returned Merchandise must be in its original condition and packaging (unused, unwashed, and unworn) with original price ticket/tags.
- Debit cards using a PIN will have the option to receive cash back.
- Returns purchased by a Crypto Currency Purchase will be refunded to an in-store credit with or without a receipt.
- Returns are accepted at bealls, and Home Centric for purchases made at bealls, and Home Centric locations. This includes gifts return with a gift receipt. Note: gift returns without a receipt will receive an instore credit for the current selling price of the item.
- Returns are accepted at Bealls Florida and Reel Legends for purchases made at Bealls Florida or Reel Legends Stores. This includes gifts returned with a gift receipt. Note: gift returns without a receipt will receive an instore credit for the current selling price of the item.
- Visit help.bealls.com/Rewards for information regarding reward return credits.
Mail Returns on In-Store Purchases:
We are happy to accommodate your merchandise return by mail if you are unable to return to the store in which you made the purchase. In order to do so:
- Please include a full copy of your purchase receipt.
- Include your first and last name and mailing address.
- Returned Merchandise must be in its original condition and packaging (unused, unwashed and unworn) with original price ticket/tags.
- Customers are responsible for all return shipping and handling fees.
- Please allow 14 business days for your return to be processed by our Return Center.
- Mail-in returns will be refunded by a corporate issued check sent to the mailing address submitted by you within 10-14 days after the return is processed.
- Mail returns to: Bealls Return Center, 1806 38th Ave East, Bradenton, FL 34208-4708.
Online Order Returns:
- You may return purchases made from our website within 60 days of receipt of your order.
- Shipping & handling charges are non-refundable.
- We apologize as we do not offer an exchange program for online orders. Follow the return instructions below, then place a new order for the desired items from the BeallsFlorida.com, bealls.com or homecentric.com. The new order may include shipping and handling charges.
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If you received a damaged, defective or incorrect item:
- Contact a Guest Services Associate through Live Chat at help.bealls.com · Email Guest Services at GuestServices@bealls.com
- Call Guest Services at 800-569-9038 during supported business hours (Monday-Saturday 9am-6pm and Sunday 10am-5pm EST.
- Provide your order number and item SKU number from the original Bealls Florida Order Acknowledgement email or packing slip.
- In certain cases, we may ask for a picture of the damaged/defective item or packaging to determine next steps and/or to improve our processes.
- We ask that you do not incur costs to reship defective or damaged items back to Bealls Florida prior to receiving further instructions from Guest Service.
Mail Returns on Online Purchases:
- Online order returns by mail should be sent to: bealls.com Returns Center, 1806 38th Avenue East, Bradenton, FL 34208-4708.
- Circle the item numbers of the items you are returning on the packing slip.
- Returned Merchandise must be in its original condition and packaging (unused, unwashed and unworn) with original price ticket/tags.
- We recommend ensuring your package and ship it via a trackable shipping method. Bealls does not assume responsibility for lost or damaged packages or the whereabouts of your package in transit.
- bealls will refund your original form of payment for the purchase amount less shipping and handling within 14 business days of receipt of your return.
- You will receive an email notifying you when we have received your return and credited your account. Please Note: it may take a full billing cycle for the credit to appear on your credit card statement.
- If you are returning a gift that was bought by another guest, the original purchaser will receive a credit for the return on their credit card after the item is returned to our Return Center unless specific highlighted instruction is included to issue an E-Gift Card to the recipient's email address.
